GFL Environmental Inc.
Châteauguay
27 March 2025 | #
We are one of Canada’s leading providers of essential environmental and industrial services to industrial, commercial and institutional customers, including the municipal, manufacturing, mining, oil and gas, pulp and paper, refining and petrochemical, transportation and utilities sectors. We offer our employees a dynamic and stimulating work environment.
Our Châteauguay division is looking for a Customer Service Administrator to join our team! We are looking for qualified, responsible and reliable candidates to support our organization.
Responsibilities :
– Answer incoming phone calls and make outgoing calls. Provide excellent customer service.
– Ensure telephone conversations and e-mail exchanges comply with company standards.
– Follow and respect the 24-hour deadline for responding to customers.
– Ensure accurate and efficient data entry into the ERP system.
– Manage and create customer orders.
– Prepare bids for small customers.
– Resolve customer concerns and complaints in a professional manner by telephone and e-mail.
– Collaborate with all departments (dispatch, billing, sales, operations) to satisfy customer needs.
– Comply with all regulations and company policies.
– Demonstrate professionalism by maintaining a high degree of integrity, ethics and confidentiality. Respect existing procedures and structure.
– Perform other duties and responsibilities as required or requested by management.